Frequently Asked Questions

  • Q: What is Tap2Ride transportation? A: Tap2Ride transportation is a ridesharing and non-emergency medical transportation (NEMT) company that connects riders with independent contractor drivers who provide transportation services.
  • Q: How do I book a ride with Tap2Ride? A: You can book a ride with Tap2Ride by downloading our mobile app and creating an account. From there, you can input your pickup and drop-off locations and select the type of ride you need.
  • Q: What types of rides does Tap2Ride offer? A: Tap2Ride offers two types of rides: ridesharing and non-emergency medical transportation (NEMT). Ridesharing rides are for general transportation needs, while NEMT rides are for those who require transportation to medical appointments or procedures.
  • Q: How do I pay for my Tap2Ride ride? A: You can pay for your Tap2Ride ride through our mobile app using a credit or debit card.
  • Q: What is the cost of a Tap2Ride ride? A: The cost of a Tap2Ride ride depends on the type of ride, distance, time, and other factors. You can view the estimated cost of your ride before booking.
  • Q: Is Tap2Ride safe? A: Tap2Ride takes the safety and security of our riders and drivers seriously. We conduct background checks on all of our independent contractor drivers and monitor their driving records.
  • Q: Can I schedule a Tap2Ride ride in advance? A: Yes, you can schedule a Tap2Ride ride in advance through our mobile app.
  • Q: What happens if my Tap2Ride driver cancels my ride? A: If your Tap2Ride driver cancels your ride, we will work to find you another driver as quickly as possible.
  • Q: Can I rate my Tap2Ride driver? A: Yes, you can rate your Tap2Ride driver after your ride is complete
  • Q: What should I do if I have a problem with my Tap2Ride ride? A: If you have a problem with your Tap2Ride ride, such as a billing issue or safety concern, please contact our customer service team through our mobile app or website.

If you have any other questions or concerns, please contact us at info@tap2ride.com.